Think back to the last time you visited a doctor.  If you got there on time for your appointment, did you have to wait to see your physician?

I took my wife to the doctor a couple of weeks ago for an afternoon appointment.  We arrived on time for our appointment to find a crowded waiting room.  Nothing really surprising, it typically moves quickly.  But when we were called back to the exam room, we ended up waiting almost TWO HOURS before the doctor came in to see us.  That was atypical.  And it got me thinking …

Why is the public willing to wait for physicians, attorneys, etc., yet not willing to wait for other services, like travel (for all those folks headed to Inman Connect this week)?  Who hasn’t complained about that window of time the cable company gives you so you can wait at home, and then they don’t show?  Why is it okay for certain industries to seemingly ignore scheduling, and Joe Public seems okay with that?

Just wondering …