CFPB’s mortgage help desk quietly goes online

mortgage_help_5centsConsumers with complaints about their mortgage lenders have a federal agency they can turn to, although the hotline hasn’t been publicized.

The Consumer Financial Protection Bureau has a home mortgage complaint and dispute resolution hotline (phone, Web, mail) where those who feel they’ve been wronged can submit the details for the CFPB to investigate.

“Details” is the key — you can’t just say “PNC keeps making mistakes on my paperwork.” You need account and contact information.

That information is then sent to the lender, which much review it, contact the complainant, work out a resolution, and report all that to the CFPB. The borrower can then review it to see if the lender really did what it said.

Click here to read more about it.

Or click here to go right to the CFPB’s site.

About Andrew Kantor

Andrew is VAR's editor and information manager, and -- lessee now -- a former reporter for the Roanoke Times, former technology columnist for USA Today, and a former magazine editor for a bunch of places. He hails from New York with stops in Connecticut, New Jersey, Cincinnati, Columbus, and Roanoke.
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