I’m a stickler for customer service, and probably a little tougher than most on what I expect from customer service. So when I experience service that really goes above and beyond, I want to tell people about it. In this case, I’ve had two recent situations that really impressed me.
“Each of us carries around a crippling disadvantage: we know and probably cherish our product. After all, we live with it day in and day out. But that blinds us to why the customer may hate it or love it. Our customers see the product through an entirely different set of lenses. Education is not the answer; listening and adapting is.” – Tom Peters, in Thriving on Chaos
var_ben: Just found a stat in the CREST real estate blogging survey that defies a piece of conventional wisdom on blogging.
Jul 18
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var_ben: Our "Your Competition Says Thanks!" e-mail is getting attention. 45 new registrants today. But some members are unhappy about the delivery.
Jul 18
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var_amanda: Working to place VAR's member service partners throughout the website...keep an eye out for graphics on your favorite pages!
Jul 18
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var_andrew: The chocolate bowl is full again -- happy Friday!
Jul 18
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var_ben: @gotbob has a post in the queue at VARbuzz. First of many, I hope.
Jul 17
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